No net again!?!

We just got back our internet connection last September 20 and before we reached a month enjoying the internet, we received our bill from TOT billing us a total of 1,990.88! It shows in the billing statement that we had a previous balance of 1,476.60! Why's that? When I apply for relocation of our old telephone and internet account prior to our moving they said it's OK to just continue our old account. After 2 weeks without any update from TOT, I visited their branch at Diana Mall and there I was told that we need to apply for a new account because we can't use the old account anymore because of jurisdiction issues. We waited for more than a month before a new telephone number was assigned to us. And now that we enjoy the internet for less than a month we received that bill. Is it just coincidence that when we received the bill, the internet connection stopped too? Did they just cut our internet connection because of previous bill I never knew existed? If that's the reason, can't they wait because it's clearly stated that our due date will be next week, October 22. I went to TOT Diana Branch and inquire the manager there. She promised to call me back today because she needs to talk to somebody there in the Head Office. She was confused too because our old account (based on our old telephone number) is the one that appears on the bill statement instead of the new account. It's already 5:50 pm and I haven't heard yet from the TOT. In case like this, I'm back blogging in the net cafe while waiting for hubby to fetch me and as usual it's raining hard outside!